Refund policy

Return & Refund Policy

At Petissi, we want you to be happy with your purchase. If you're not completely satisfied, we offer a 7-day, no-questions-asked return policy on all non-customized items.

Return Eligibility

• Returns must be requested within 7 days of delivery.
• Items must be unworn and in their original condition and packaging.
• No reason is required to request a return.
• Customized or personalized items are final sale and cannot be returned or refunded, unless they arrive damaged, defective, or incorrect.

How to Request a Return

To initiate a return, please contact us at bryan@petissi.com within 7 days of receiving your order.

Our team will provide return instructions. Please do not send items back without contacting us first.

Return Shipping Costs

• Damaged, Defective, or Incorrect Items: Petissi will cover all return shipping costs if your item arrives damaged, defective, or incorrect.
• Other Returns: For returns due to personal preferences, sizing issues, or changes of mind, customers are responsible for return shipping costs.

Refunds

Once we receive and inspect your returned item, we will process your refund to your original payment method.

Please allow additional time for your bank or payment provider to process and post the refund.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at bryan@petissi.com with your order number and photos of the issue.

We will work with you to resolve the problem as quickly as possible.